Cancellation & Refund Policy

1. Order Cancellation Policy

Clients may request cancellation of an order within 24 hours of placement or before the garment has been dispatched from our Mumbai Atelier, whichever occurs earlier.

To cancel, simply visit your Account Dashboard or email concierge@ffbydhani.com with your Order ID. Once cancelled, a 100% refund will be automatically credited to your original payment method.

*Orders that have already been dispatched or handed over to our courier partner cannot be cancelled in-transit; however, they remain eligible for our 7-day return policy upon arrival.

2. 7-Day Return & Exchange Window

We want you to love your silhouette. If you are not completely enchanted with your purchase, you may initiate a return or size exchange within 7 days from the date of confirmed delivery.

Eligibility Conditions:

• Garments must be entirely unworn, unwashed, unaltered, and free of fragrance or makeup marks.
• All original atelier security tags, brand labels, and protective packaging must be intact.
• Bespoke custom-tailored garments made to bespoke personal measurements are non-returnable unless defective.

3. Return Pickup Process

Once your return request is approved, our courier partner will schedule a complimentary reverse pickup from your doorstep within 24 to 48 hours. Please keep the piece safely packed in its original box.

4. Refund Timelines & Razorpay Processing

Upon receipt of the returned item at our quality inspection atelier:

• Our textile masters will inspect the piece within 24 hours of arrival.
• Once approved, the refund is initiated immediately through our payment partner, Razorpay.
• Prepaid Payments (UPI, Cards, Netbanking): The refund will reflect in your bank account or credit card within 5 to 7 business days, depending on your issuing bank.
• Cash on Delivery (COD) Orders: Our concierge will email you a secure link to input your preferred NEFT/UPI details for a direct bank transfer completed within 3 business days.

5. How to Initiate a Return

You can initiate a return seamlessly in two ways:

1. Go to Order Tracking, enter your Order ID, and click the "Request Return" button on your delivered order.
2. Or contact our concierge team directly at concierge@ffbydhani.com or WhatsApp at +91 98200 88888.